Our Promise: We want you to be completely satisfied with KalviYogi Video. If you're not happy with your purchase, we offer a fair and transparent refund policy.
Refund Timeline
Refund eligibility depends on when you request it:
0-7 Days
100% Refund
Full refund, no questions asked
8-14 Days
50% Refund
If less than 25% content accessed
15+ Days
No Refund
Exceptions considered case by case
Eligible for Refund
You CAN get a refund if:
- Request within 7 days of purchase
- Technical issues prevent access to content
- Course content significantly differs from description
- Duplicate payment was made
- Service unavailable for extended period
Not Eligible for Refund
You CANNOT get a refund if:
- More than 25% of course content has been accessed
- Request made after 14 days of purchase
- Account was suspended due to policy violation
- You simply changed your mind after significant usage
- Promotional or discounted purchases (special terms apply)
How to Request a Refund
1
Contact Support
Email us at info@edunivra.tech with subject "Refund Request"
2
Provide Details
Include your registered email, purchase date, and reason for refund
3
Wait for Review
Our team will review your request within 2-3 business days
4
Receive Refund
Approved refunds are processed within 5-7 business days
Refund Method
- Refunds are processed to the original payment method
- Bank transfers may take 5-7 business days
- UPI and wallet refunds typically process within 2-3 days
- Credit card refunds may take one billing cycle
Special Cases
- Technical Issues: We'll first try to resolve your issue. If unresolvable, full refund is provided.
- Medical Emergencies: Considered case by case with documentation
- Course Cancellation: If we cancel a course, 100% refund is automatic
Contact for Refunds
- Email: info@edunivra.tech
- Subject Line: "Refund Request - [Your Email]"
- Response Time: 2-3 business days